Complaints and Suggestions

You can submit a complaint or suggestion via the following email
info@gulfgala.com
or via WhatsApp Customer Service
+973 33611515

Mechanism for dealing with complaints ..

  • Your request will be reviewed within a maximum period of 48 hours
  • The complainant will be contacted within a maximum period of 96 hours from the time of accepting the (complaint) to decide on the complaint in question
  • A complaint can be submitted provided that it is within the scope of the store’s work
  • When submitting a complaint, the owner is requested to do the following: The number of the request on our website – the name of the requester – the mobile number of the requester – the subject of the complaint clearly
  • The complaint is filed within 48 hours of its occurrence and complaints that are delayed after that are not considered
  1. – We are not responsible for leaving the complaint pending by the complainant
  2. – Any pending complaint will be closed within a period of 48 hours if we do not respond
  3. – Upon the expiration of the submitted period, the customer has the right to file a new complaint
  4. – The right The store may consider some (complaints) unimportant if they are unimportant or are a nuisance
  5. – Attach any documents or email or everything related to the complaint from evidence
  6. – Inform the concerned individuals “Customer Relations Unit” of the complaint and determine its acceptability
  7. – If the complaint is accepted, a clear time frame is set to resolve the problem and at the same time we notify the complainant of the expected date
  8. – If the complaint is rejected, the beneficiary is informed of this with the reasons attached
  9. – If the complainant remains dissatisfied with the outcome of the procedures related to his complaint, a confirmatory or immediate complaint can be filed or another complaint can be submitted
  10. – All complaints are processed confidentially

The duration of processing complaints varies depending on:

  • The type of complaint and its complexity
  • The procedures followed
  • The initial assessment that indicates whether there are reasons to justify the complaint